Treating Customers Fairly

At Auto Services Perth Ltd the desire to treat our customers fairly is part of our company culture and ethos.

Auto Services Perth Ltd have made a deliberate choice to use the 6 Treating Customers Fairly (TCF) principles set down by the Financial Conduct Authority (FCA) as part of our corporate culture. It is our intention to ensure that we follow each of these 6 principles throughout your customer journey.
 

The 6 Treating Customers Fairly principles

1: Consumers can be confident they are dealing with firms where the fair treatment of customers is central to the corporate culture.

2: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.

3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.

4: Where consumers receive advice, the advice is suitable and takes account of their circumstances.

5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.

6: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.

Feedback of your customer journey

As part of our Treating Customers Fairly culture we welcome any comments that you may have about your customer experience and how we may make any improvements that you feel are appropriate.

Please e-mail your comments to: customerrelations@asp.scot

Complaints

Should you feel you have cause for complaint, please send details to: complaints@asp.scot